Privacy Policy

At Prife International Sdn Bhd ("Prife," "we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [prifeintl.com], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

Personal Data: We may collect personally identifiable information, such as your name, email address, phone number, shipping address, and payment details when you register on our Site, place an order, or subscribe to our newsletter.

Automatically Collected Data: Our servers may automatically collect information like your IP address, browser type, operating system, access times, and pages viewed.

2. How We Use Your Information

We use the information we collect to:

- Process transactions and deliver products/services.

- Communicate updates, promotions, and marketing materials.

- Improve our website and customer experience.

- Ensure compliance with legal obligations.

3. Sharing Your Information

We do not sell or trade your personal information. However, we may share your data with trusted third-party service providers for the purposes of order fulfilment, payment processing, and marketing, under strict confidentiality agreements.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. You can control cookie settings through your browser preferences.

5. Your Rights

You have the right to access, update, or delete your personal data. You may also withdraw your consent to data processing at any time. Please contact us at [email protected] for assistance.

6. Data Security

We implement appropriate security measures to protect your data. However, please note that no method of transmission over the internet is 100% secure.

7. Changes to this Policy

If you have questions or concerns about our Privacy Policy, please contact us at:

Prife International Sdn Bhd

Block A-GR-2, Menara Uncang Emas, No.85, Jalan Loke Yew, Cheras, 55200, Kuala Lumpur, Malaysia.

[Email: [email protected]]

[Phone Number: 1300 80 1919]

Return & Replacement Policy

Subject to the terms and conditions stated herein, you may apply for return of the products purchased at our website and request for return and/or replacement subject tovalidation and approval by us. We handle returns of products on a case-by-case basis with the ultimate goal of maximize our customers’ satisfaction. Our return and replacement policyincludes a new replacement unit for all purchases made on our website.

1. Definitions

1.1 Reference to “you” or “customer” or “customers” in this Return and Replacement Policy are references to the buyer who has purchase our product at our website.

1.2 Reference to “we” or “us” in this Return and Replacement Policy are references toPRIFE INTERNATIONAL SDN BHD, a company duly incorporated in Malaysia.

1.3 Reference to “website” https://www.prifeintl.com.

1.4 Reference to “Products” means the products you purchased at our website.

2. Eligibility for Return & Replacement

2.1 ReplacementThe customer may apply to return the Products to us in the following circumstances:

• The Products was faulty and/or defective (i.e. malfunction) when received bythe customer.


• The Products that delivered to the customer is materially different or do notmatch with the specification stated in our website.


• On a case-by-case basis, subject to our approval.

2.2 Subject to Paragraph 2.1, the return of the Products to us must be:

• sent to the location designated by us.


• made within 21 days from the date of purchase from the website. We reserve the right to reject the the Products if the returned is made after the said 21 days’ time limit.


• in its original condition, unused with its original packaging, unless the Products are faulty or damaged upon received by the customer.


• attached with proof of purchase (Delivery Order).

3. Procedures

3.1 The procedure for the return of the Products and replacement are as follows:

• firstly, please reach out to Headquarters, Branch or Stockist via Messaging App or Email to request for return and replacement of the Products


• in your message or e-mail, please let us have the following:


(i) the reason of the return of the Products;
(ii) proof of purchase of the Products (Delivery Order);
(iii) picture or video of the Products showing the damages or defect (if the Products is faulty or damaged); and(
(iv) any other supporting documents to proof your claim


• thereafter we will revert to you within 7 working days from the date of yourmessage or e-mail and inform you of our findings. Please take note that wemay request for further evidence or proof to process your replacement unit.


• finally, we will review your request of return of the Products and replace on acase-by-case basis and inform you via message or e-mail whether yourreturn and replacement request application is successful.

4. Shipping fee

4.1 In the scenario of an unforeseen error from us or the occurrence of the circumstancesstated in Paragraph 2.1 herein, we undertake to bear the customer’s return shipping fee forthe return of the Products.

4.2 In the event there is no fault on the part of us, the customer shall bear all costs associated with the refusal and return of the Products.

4.3 We will not be responsible for goods damaged or lost during the shipment and the customer is encourage to use an insured postal service and obtain a proof of posting.

5. Refund

5.1 We will only refund to the customer upon our inspection on the Products returned. Please take note that all returns are subject to validation and approval by us. You will receive a refund confirmation and the refund method upon the approval of your refund application.

6. Restrictions

6.1 No exchange, cancellations, or amendments are applicable after a following day where payment is processed and completed online if there is no fault on the part us.

6.2 We reserves the right to refuse any cancellations or request to refund in the event of a suspected case to manipulate the payout of the compensation plan.

7. Return Fraud

7.1 We will report to the relevant authority if customers are caught engaging in return fraud as shoplifting or theft charges. Common type of return frauds are renting Products and returning after a period of time and returning stolen or counterfeit products (bought from unauthorised seller).

7. Need Help?

8.1 If you have any issues regarding to return or replacement of Products, you may contactcustomer service through our email at [email protected].