Copyright © 2024 Prife International
Privacy And Security |
Return And Shipping Policy
At Prife International Sdn Bhd ("Prife," "we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [prifeintl.com], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
Personal Data: We may collect personally identifiable information, such as your name, email address, phone number, shipping address, and payment details when you register on our Site, place an order, or subscribe to our newsletter.
Automatically Collected Data: Our servers may automatically collect information like your IP address, browser type, operating system, access times, and pages viewed.
2. How We Use Your Information
We use the information we collect to:
- Process transactions and deliver products/services.
- Communicate updates, promotions, and marketing materials.
- Improve our website and customer experience.
- Ensure compliance with legal obligations.
3. Sharing Your Information
We do not sell or trade your personal information. However, we may share your data with trusted third-party service providers for the purposes of order fulfilment, payment processing, and marketing, under strict confidentiality agreements.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. You can control cookie settings through your browser preferences.
5. Your Rights
You have the right to access, update, or delete your personal data. You may also withdraw your consent to data processing at any time. Please contact us at [email protected] for assistance.
6. Data Security
We implement appropriate security measures to protect your data. However, please note that no method of transmission over the internet is 100% secure.
7. Changes to this Policy
If you have questions or concerns about our Privacy Policy, please contact us at:
Prife International Sdn Bhd
Block A-GR-2, Menara Uncang Emas, No.85, Jalan Loke Yew, Cheras, 55200, Kuala Lumpur, Malaysia.
[Email: [email protected]]
[Phone Number: 1300 80 1919]
Subject to the terms and conditions stated herein, you may apply for return of the products purchased at our website and request for return and/or replacement subject tovalidation and approval by us. We handle returns of products on a case-by-case basis with the ultimate goal of maximize our customers’ satisfaction. Our return and replacement policyincludes a new replacement unit for all purchases made on our website.
1. Definitions
1.1 Reference to “you” or “customer” or “customers” in this Return and Replacement Policy are references to the buyer who has purchase our product at our website.
1.2 Reference to “we” or “us” in this Return and Replacement Policy are references toPRIFE INTERNATIONAL SDN BHD, a company duly incorporated in Malaysia.
1.3 Reference to “website” https://www.prifeintl.com.
1.4 Reference to “Products” means the products you purchased at our website.
2. Eligibility for Return & Replacement
2.1 ReplacementThe customer may apply to return the Products to us in the following circumstances:
2.2 Subject to Paragraph 2.1, the return of the Products to us must be:
3. Procedures
3.1 The procedure for the return of the Products and replacement are as follows:
4. Shipping fee
4.1 In the scenario of an unforeseen error from us or the occurrence of the circumstancesstated in Paragraph 2.1 herein, we undertake to bear the customer’s return shipping fee forthe return of the Products.
4.2 In the event there is no fault on the part of us, the customer shall bear all costs associated with the refusal and return of the Products.
4.3 We will not be responsible for goods damaged or lost during the shipment and the customer is encourage to use an insured postal service and obtain a proof of posting.
5. Refund
5.1 We will only refund to the customer upon our inspection on the Products returned. Please take note that all returns are subject to validation and approval by us. You will receive a refund confirmation and the refund method upon the approval of your refund application.
6. Restrictions
6.1 No exchange, cancellations, or amendments are applicable after a following day where payment is processed and completed online if there is no fault on the part us.
6.2 We reserves the right to refuse any cancellations or request to refund in the event of a suspected case to manipulate the payout of the compensation plan.
7. Return Fraud
7.1 We will report to the relevant authority if customers are caught engaging in return fraud as shoplifting or theft charges. Common type of return frauds are renting Products and returning after a period of time and returning stolen or counterfeit products (bought from unauthorised seller).
7. Need Help?
8.1 If you have any issues regarding to return or replacement of Products, you may contactcustomer service through our email at [email protected].